FAQ

[Delivery]

Q1. How is item delivered?
A1. The delivery staff of SF Express will deliver it and hand it to you at the designated address.
Q2. What kind of packaging do I receive the product in?
A2. Depending on the product and temperature, we keep it in an ice bag or dry ice, carefully pack it in a styrofoam box or cardboard box, and deliver it. Perishable products such as perishables will be delivered with cushioning materials.
Q3. What happens if I am absent? Is redelivery possible?
A3. We do not accept redelivery as we handle perishables, but if you are absent, we may leave it to the building manager if they accept or leave it in front of the entrance. SF Express delivery staff will contact you by phone on the day of delivery.

[Ordering/Registration]

Q1. I made a mistake in the order details (product, delivery date, etc.). Can I change it?
A1. Please contact shop@hinosen48.com at least 3 days before the delivery date. Items cannot be changed, but we may be able to change the delivery date and time if you accept the additional fee (from $200). If we are unable to reschedule, please understand in advance.

Q2. I don't understand how to use the coupon code.
A2. Enter the specified code in the "Voucher" field on the order screen below and press "OK" to automatically reflect it. If you get an error, please check the coupon expiration date or the number of times you have used it, or you may have made a mistake in input.

[Payment]

Q1. What does "Pay with your card or your PayPal account" mean? Is it different from ordinary credit card payment?
A1.  It is basically the same as ordinary credit card payment. We use credit card payment via Paypal in order not to hold your credit card information. You don't need to pay for Paypal account or pay any additional fees.
Q2. Is it possible to pay by bank transfer or check?
A2. We do not accept it.

[Service]

Q1. What should I do if there is a deficiency of the product or there is a problem in quality?
A1. Please send an email to shop@hinosen48.com within 2 days after delivery along with a picture of the situation. If it is clearly due to our fault, we will refund or deliver a replacement.
Q2. Customer support
A2. Please email shop@hinosen48.com. We will get back to you as soon as we can.